GUL ENTERPRISES PRODUCT WARRANTY & RETURN POLICY

This policy applies to laptops, desktops, computer hardware, peripherals, accessories and other IT products supplied by GUL Enterprises. Warranty coverage is subject to the terms of the relevant manufacturer, importer, distributor or authorized vendor.

1. Warranty Coverage

GUL Enterprises operates as a reseller and wholesaler. Unless specifically mentioned on the invoice, no independent company warranty is provided. Warranty claims are coordinated with the relevant manufacturer, distributor or vendor.

2. Manufacturer & Channel Warranty

Products carrying local or channel warranty are subject to the terms and approval of the authorized local distributor or service centre. Repair, replacement and claim processing depend on their assessment and procedures.

3. International Warranty

Products carrying international warranty may not be eligible for local warranty support in Pakistan. Customers may need to contact the manufacturer or arrange shipment to the applicable service region at their own expense.

4. Warranty Exclusions

Warranty generally excludes physical or liquid damage, burns, mishandling, power fluctuations, short circuits, unauthorized repairs or modifications, software issues, viruses and data loss. Batteries, cables, chargers, adapters and other consumables are covered only where specified by the applicable warranty.

5. Transit & Handling

Customers should inspect goods upon delivery and report visible damage or discrepancies promptly. Responsibility for transit damage will be determined according to the agreed delivery terms and applicable law.

6. Extended Warranty Costs

For products with warranty exceeding one year, any re-export, re-import, shipping, customs duties, taxes or other service-related costs not included in the standard warranty will be communicated to the customer where applicable.

7. Warranty Claim Procedure

A valid invoice or proof of purchase is required for warranty claims. Products may need to be submitted with their serial numbers, accessories and relevant packaging for inspection. Depending on the vendor’s decision, the resolution may involve repair, replacement, credit note or refund, subject to applicable terms.

8. Checking Warranty

Products sold with “Checking Warranty” carry a 3-day replacement warranty from the invoice date, limited to verified basic functional defects. Physical damage, misuse and other excluded conditions are not covered. Claims must be reported within this period. This clause does not limit any rights provided by applicable law.

9. Final Terms

Warranty decisions are subject to the relevant manufacturer’s, distributor’s or vendor’s assessment and applicable terms. Customers are advised to confirm warranty type, duration and any additional costs before purchase.

For assistance, contact GUL Enterprises at 021-34811042-4 or mailto: info@gulent.com.